IBM pSeries Engineer

TREVOR JONES

2972 Pathview Lane

Marietta GA 30062

E-mail: trev240@yahoo.com

Home: 678-560-7595

Cell Phone: 770-402-4367

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Experience



Canvas Systems 2002 - April 2007

Inventory all IBM pSeries and POWER5 servers, IBM FastT DASD Subsystem, Fiber Switches and IBM 2105 subsystem. Perform Verification Tests, troubleshoots and resolves hardware or software problems. Install AIX Operating System on IBM Servers

Configures Servers according to sale work orders and makes sure that system is working properly. Checks off system orders to make sure all parts and devices are correct according to sales order.



IBM Service Education Training Center 1985 - 2002

Over 12 years experience in Technical Education for IBM Corporation.

Skills includes Course Development, Course Delivery, Project Management,

OS/390/UNIX background and Problem determination skills for Large to

Midrange Computer Systems. Team Leader of several course development

projects and provided training on a variety of IBM products for internal as

well as external Customers. I am a dedicated team player that is

dependable and resourceful in meeting company objectives and goals.



IBM Corporation 1978 --1985

Customer Engineer. Provided on site service for several accounts.

Manage account and problem resolution for Critical or Non-critical failures while maintaining a high customer satisfaction rating.

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TECHNICAL SKILLS

AIX

Problem Determination

IBM 9076 SP2

RS/6000 Servers

PSeries Servers

Power5 Servers

Remote Network Communications













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MAJOR ACCOMPLISHMENTS

2003 7040 Certified, AIX Administration

2004 POWER5 Certified, FastT Fiber DASD Certified

2005 IBM Fiber Switches Certified

2006 2105 Certified



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Awards



01-2002 IBM Team Leader assigned to lead a Worldwide Team in

Development. Recipient of Team Award for spearheading the

Course Development and Service Delivery Training for the

IBM's PSeries Servers.

01-2001 Recipient of a Team Award for Service Training implementation to achieve Service Planning target dates and student loads.

01-2000 Recipient of an award for reducing the maintenance cost

by identifying initial hardware problems that resulted in cost savings

to the company approximately three million dollars.

06-1998 Recipient of an award for improvement in course satisfaction indicators for the IBM 9021 Large Systems.

01-1998 Recipient of an award for Course Development for an external customer (GTE ). This generated an additional revenue of .4 million dollars to IBM

Learning Services.